Shipping policy
Shipping Policy
We aim to process and dispatch all orders within 1 business day of receiving your order, excluding weekends and public holidays.
Order Processing
Orders placed before our daily cut-off time will generally be dispatched the next business day. Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking details.
Shipping Timeframes
Delivery times are estimates only and may vary depending on your location and the shipping carrier. We are not responsible for delays caused by postal services, customs clearance, weather conditions, or other factors outside our control.
Shipping Costs
Shipping costs are calculated at checkout and displayed before payment is completed.
Incorrect Address Details
Please ensure all delivery details are correct at the time of purchase. We are not responsible for delays, losses, or additional charges resulting from incorrect or incomplete address information provided by the customer.
Lost or Delayed Parcels
If your order appears to be lost or significantly delayed, please contact us at cottylandau@gmail.com or +61 404 942 100, and we will assist in investigating the issue with the shipping carrier.
International Shipping
International delivery times may vary depending on destination and customs processing. Any customs duties, taxes, or fees are the responsibility of the customer.
Contact Information
For any questions regarding shipping, please contact us at:
Email: cottylandau@gmail.com
Phone: +61 404 942 100